HOW DOES SHIPPING WORK?
Genie Mania partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.
Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive since it’s shipped. Please do not panic if it does not show up immediately, it’s on its way (please email us for tracking) 🙂
We offer international shipping options too – no matter where you are, you can buy from us!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you’re buying from outside of the U.S. (particularly in Canada), your country’s customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada’s customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we’ll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via this form and we’ll get back to you as soon as we can.
I MESSED UP MY ORDER INFORMATION? CAN I CHANGE IT?
Contact us as soon as possible at firstname.lastname@example.org, and we might be able to adjust your order. Unfortunately, we can’t make changes if an order has been shipped already.
I ORDERED MULTIPLE ITEMS? WHY DID I RECEIVE ONLY ONE?
Since our products are “made to order”, when you order multiple products at a time, they may be shipped separately. So don’t panic if you don’t receive all of your items at once, they are on the way.